The e-learning solution provided a detailed and staged training schedule mixing text, images, voice-overs, interactive flash animations and video to assist telesales staff in increasing their order and close ratio.

The system was developed for the world's largest stock photography company and in use increased sales of the trained divisions by 12% in the first three months.

Every user of the system has their own unique login and password and belongs within a heirachy of departments and teams that matches the business' organisational units (OU). Supervisors of each OU are able to review and comment (within the system) on the progress of their trainees.

Users are able to initially work through the training materials sequentially and at their own pace (dictated somewhat by the supervisor's scheduling). After completing the training, during which they are able to maintain their own secure journal and messaging between themselves and their supervisors/trainers, they can re-visit any area of the training at will.

All data related to their activities within the system, their quiz and assessment scores and all related data are available for supervisor's to review.

The system is entirely content managed and allows the content of the training to be tweaked in-house following traninee and supervisor feedback.

Finally, the administration and reporting area has restricted access to super-users only and can be used to amend and view user's records and generate reports (csv and visually as bar-charts) for management purposes.

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